Delivery and Unloading Policy

At Valerya.online, we are committed to delivering your orders safely and efficiently. This Delivery and Unloading Policy explains how deliveries are handled and what customers should expect upon receiving their items.

1. Delivery Process

Orders are delivered to the shipping address provided at checkout. Customers are responsible for ensuring that the address, phone number, and delivery details are accurate.

2. Delivery Times

Estimated delivery times may vary depending on product availability, destination, carrier schedules, and external factors such as weather or customs delays.

3. Unloading Responsibility

For large, heavy, or bulky items, the customer may be responsible for arranging assistance to unload the product from the delivery vehicle, unless unloading service is clearly included in the order.

4. Inspection Upon Delivery

Customers should inspect the package upon delivery. If the item appears damaged, missing, or incorrect, please contact us as soon as possible with photos and order details.

5. Failed Delivery

If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the order, additional delivery fees may apply.

6. Contact

For delivery questions, please contact us at:
Email: Contact@Valerya.online
Phone: +1 (586) 544-1988