Refund Policy

At Valerya.online, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Refund requests must be submitted within 30 days of receiving your order. To qualify for a refund, items must be unused, in their original condition, and returned with all original packaging.

2. Non-Refundable Items

Certain products may not be eligible for refunds, including clearance items, gift cards, downloadable products, and any item marked as non-returnable at the time of purchase.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photos or additional information to process your claim.

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed to the original payment method.

5. Processing Time

Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.

6. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error, a defective product, or a damaged item received during delivery.

7. Order Cancellations

Orders may be canceled before shipment. Once an order has been dispatched, it must follow the standard return and refund process.

8. Contact Us

For refund-related inquiries, please contact us:
Email: Contact@Valerya.online
Phone: +1 (586) 544-1988